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Atlas Platform

Access Logs

This guide describes access logs available to Atlas Platform users. Access logs contain records of all requests made to your website that pass through our CDN network. They can help you identify malicious activity, resolve issues related to website availability and functionality, gain insights into popular content and identify traffic patterns.

Available Log Fields

Logs are available for download as a .csv file with the following headers:

CSV HeaderDescription
TimestampThe date and time when the request was made
Response StatusThe HTTP status code returned by the server
HostThe hostname to which the client made the request
Cache StatusThe status of CDN cache when serving the request. It indicates whether the content was served from CDN cache or fetched from the origin server.
IPThe IP address of the user making the request
PathThe path of the requested URL, excluding the domain name and the query string.
MethodThe HTTP method used for the request (GET, POST, etc.).
User AgentThe User-Agent string provided by the client (usually a web browser or a bot). The User-Agent string includes information about the client’s browser, operating system, and other attributes.
CountryThe country from which the client made the request, as determined by the IP address of the client.

Requesting Access Logs

To download a .csv file containing access logs for your website follow these steps:

Open Access Logs Panel

Visit the Environment Details page of an Atlas environment you’re interested in and navigate to lefthand submenu Logs item (first image below), then select the Access Logs tab (second image below): Access logs tab in User Portal Access logs tab in User Portal

Select Datetime Range

Select the start and end date of the range you want to retrieve logs for. Datetime pickers will use your local timezone. You can request logs for up to a 24 hour window.

Select start and end date of the time range

After clicking the Request Logs button, the following confirmation message should appear on your screen: Confirmation - operation successful

Access log requests are processed in the background. When they are ready for download you will receive notifications in the User Portal and via email.

Portal Notification

A notification will appear in the User Portal notifications feed. You can click the Download button to download the access log file. Portal notification with link

Email Notification

You will also receive an email notification. You can click the link in the email to download the access log file. E-mail notification with link

Usage limits

At the moment the following limitations are in place:

Duration and Time Span

The maximum span between ‘start time’ and ‘end time’ for which access logs can be requested is 24 hours. In the User Portal, users can request logs from maximum 4 days ago. If older logs are needed, please contact the WP Engine Support team.

Max Requests Per Day

Access logs can be requested a maximum of 20 times per Atlas environment within 24 hours.

Errors and troubleshooting

In case your request was failed to be processed, you’ll receive the following notification and an e-mail about the failure: Error in User Portal

In case there are no logs for the time period you requested, you’ll receive an e-mail with a note that there are no logs available for that time range: E-mail - no access logs found


The Atlas product team is actively seeking your feedback! If you have any thoughts about the feature, ideas for improvements, or find something that doesn’t work you’d expect it to - please submit your feedback through our feedback tool. You can access it in the Atlas User Portal, by scrolling all the way down to the bottom of the page and clicking on “Product feedback”. Provide feedback in the User Portal

Our team is actively monitoring the channel and will respond to these messages timely.

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